Accessibility at Volvo Merchandise 

Volvo Merchandise AB is a part of Volvo Group. 
At Volvo Group, accessibility is a fundamental aspect of our commitment to inclusivity and user-centered design. Learn more about Volvo Group’s continuous work to ensure that our digital platforms and services are accessible to all users, with or without disabilities. Find the general statement at Accessibility at Volvo Group.

This Accessibility Statement describes how this website complies with the European Accessibility Act (the “EEA”) and how you can report any accessibility issues that you may encounter when browsing this website. 

What is the European Accessibility Act (EAA)?  

The European Accessibility Act (EAA) is a directive that aims to improve the accessibility of products and services for people with disabilities within the European Union. It sets common accessibility requirements for a wide range of products and services, including e-commerce/web shop services. 
The Web Content Accessibility Guidelines (WCAG) are closely related to the EAA. WCAG provides guidelines for making web content more accessible to people with disabilities. The EAA references WCAG to ensure that digital products and services meet these accessibility standards. 

Our Commitment to Accessibility 

To comply with the requirements of the EEA, Volvo Group integrates accessibility into our design and development processes with the aim of meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This commitment ensures that our digital content is perceivable, operable, understandable, and robust. 

As we continue our work to be compliant with the EEA, Volvo Group is committed to fulfilling these standards to provide an inclusive digital experience for all users. 

Compliance in Consumer Web Shop 

In accordance with article 2.2 (f) of the EEA, the accessibility requirements apply to e-commerce services. Our e-commerce service (https://shop.volvogroup.com/ and https://eshop.renault-trucks.com/) are designed to provide a seamless and user-friendly online shopping experience for everyone. The platform allows users to browse a wide range of products, add items to their cart, and complete purchases securely directly on our website. Additionally, customers can also reach customer support through different contact channels available.  

Our work is ongoing, but we recognize the need for improvements. We are currently evaluating our platform with external accessibility testing tools and focusing on enhancing the following features and functionalities. 

• Ongoing enhancements for screen reader usability 

• Enhance keyboard navigation on all pages 

• The user interface follows Volvo guidelines, though minor issues with contrast, sizes, and scaling need fixing. 

• We will address occasional glitches in Alt texts, titles, tab orders, and other tags. 

Additionally, we plan to conduct internal testing with individuals to ensure genuine accessibility. 

We are establishing a testing framework to ensure new features comply with EAA legislation. 

Contact Us 

We are dedicated to ensuring that our site is accessible to all users. Should you encounter any accessibility issues on our websites or services, or if you have suggestions for improvements, please contact us at: 

support.merchandise@volvo.com